Refund policy
Returns & Exchanges Policy
At Muwebles Galore, we want you to feel confident when making a purchase with us. Because many of our products are high-value items that require specialized handling and shipping, we maintain a clear and fair returns process designed to protect both our customers and the integrity of the products we deliver. Please review the guidelines below before initiating a return or exchange.
Policy Overview
We stand behind the quality of the products we offer and aim to resolve any concerns quickly and professionally. If an item does not meet your expectations or arrives with an issue, our support team will work with you to find the best resolution.
All returns and exchanges must follow the procedures outlined in this policy to ensure timely processing.
Return & Exchange Eligibility
To qualify for a return or exchange, items must be:
- New and unused
- In original packaging
- Returned with all accessories, parts, and documentation included
- Free from signs of installation, assembly damage, or wear
Items that do not meet these conditions may not be eligible for a refund.
Return Window
Return requests must be submitted within 24 hours of delivery. Requests made after this period may not be approved. We advise that the parcel should be inspected immediately for defects or damages within the return window.
Prompt reporting allows us to resolve issues quickly with shipping partners.
Return Shipping Responsibility
For returns requested due to preference changes or buyer’s remorse, the customer is responsible for return shipping costs. We can provide a prepaid return label upon request, and the cost will be deducted from the refund total.
There are no restocking fees.
Original shipping costs are refunded once the return is approved and processed.
How to Start a Return or Exchange (RMA Process)
To begin a return or exchange, please contact us at muweblesgaloresupport@gmail.com with:
- Your order number
- A brief description of the request
- Photos of the product at different angles.
Our team will review your request and issue return authorization instructions. Items returned without prior authorization may not be accepted.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please notify us within the applicable reporting window. Include clear photos of the product and packaging so we can assess the issue quickly.
For verified issues caused during fulfillment or shipping, Muwebles Galore covers all return shipping costs and will arrange a replacement or full refund.
Cancellations
Orders may be canceled for a full refund at any time before shipment confirmation. Once an order has shipped, it must follow the standard return process outlined above.
Refund Processing Time
Refunds are issued within 7 business days after the returned item is received and inspected. Refunds are processed back to the original payment method. Processing times may vary slightly depending on your financial institution.
Our Error vs. Customer-Initiated Returns
If the return is due to our error — including damaged, defective, or incorrect items — we take full responsibility for return shipping and resolution costs.
If the return is customer-initiated, return shipping expenses apply as outlined above.
Exchanges Process
If you would like to exchange an item, please contact our support team to arrange authorization. Customers are responsible for both return shipping and reshipment costs for exchanges unless the exchange is required due to a product issue or fulfillment error.
Exchange orders are processed once the returned item has been received and approved.
Final Reassurance
Our goal at Muwebles Galore is simple: deliver products you can trust and service you can rely on. If something isn’t right, we will work with you promptly and transparently to make it right. Your confidence in purchasing from us matters, and our team is always here to help every step of the way.
